**This is a long-term temporary grant funded position with an estimated duration of up to 18 months.** The mission of the Housing Recovery Office is to return Sandy-impacted residents in New York City to permanent, safe and sustainable housing. Under the direction of the Director for Customer Service, the Deputy Director will oversee staff in the planning, implementing, monitoring and evaluation of a Community Outreach Program related to the Rapid Repair/CDBG Disaster Recovery. The selected candidate will be responsible for managing a team responsible for establishing standardized protocols and procedures for all customer service interactions including scheduling of scoping appointment, scheduling of construction appointments, and fielding questions and complaints from homeowners. The Deputy Director, Customer Service will work towards achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; determining system improvements; and implementing necessary change. May serve as point of contact for the Program, meet with NYC agency personnel, regulatory agencies, community groups, contractors and affected homeowners, as required to discuss ongoing projects and resolve programmatic issues.
$54,740.00 - $146,276.00
DEPT OF ENVIRONMENT PROTECTION