JOB DESCRIPTION: Under supervision, with latitude for independent action and the exercise of independent judgment, the Network Engineer I is responsible for managing and maintaining all LAN/WAN infrastructure and providing Tier III support. The candidate specific duties will include: • Install, configure, and support all LAN/WAN infrastructure i.e. routers, switches, WAN acceleration, security and access devices • Use monitoring tools i.e. Cisco Prime, SolarWinds, Riverbed Cascade, Riverbed Steelheads, IntruShield, syslog server, and Foundstone • Monitor network utilization to ensure optimum network performance by alleviating the bottlenecks • Apply update patches to infrastructure components including security updates on a regular schedule • Monitor network security logs collected by VPN and firewall devices • Follow established Change Management policies and procedures to apply any changes to the infrastructure • Participate in disaster recovery tests for LAN/WAN infrastructure and document the findings • Liaise with NYC and NYS agencies network management teams to ensure proper network connectivity and service delivery of their services to ACS users • Work closely with various teams such as telecommunications, backoffice, desktop support, database administrators and system administrators to resolve network connectivity and performance issues • Participate in the evaluation process of new systems and applications requirements in related to bandwidth and security requirements • Configure and manage firewall, VPN, SSLVPN, PPTP, proxy services, Webgateway, McAfee Web content filtering, IPSec, encryption, Intrusion Prevention and Detection • Manage Cisco Access Control Server (CSACS): TACACS+, Radius protocols and authentication, authorization, and accounting implementation, and Network Access Control (NAC) • Maintain and utilize network topology diagrams using MS Visio • Perform assigned role in infrastructure projects • Participate in the evaluation process of infrastructure technology to support business needs • Monitor system alerts to provide 24x7 support and high availability • Liaise with Cisco using Cisco Technical Assistance Center (TAC) and other vendors to troubleshoot technical issues • Follow communications protocol for system failures/outages and file incident reports • Escalate major hardware/software problems to senior IT staff • Respond to Service Desk tickets for technical support ensuring timely follow up and resolution • Prepare system configurations and management/support documentation • Maintain inventory of LAN/WAN hardware and software assets and IP addresses • Occasional lifting of equipment, transport equipment, and work in confined spaces i.e. network closets • Available to work after hours and weekends as needed

Salary: $72,260.00 - $98,163.00

Median salary: $85,211.50

End date: N/A



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