**OPEN TO PERMANENT CLERICAL ASSOCIATES ONLY. YOU MUST CLEARLY STATE YOUR CIVIL SERVICE STATUS ON YOUR RESUME OR COVER LETTER. ALL OTHER RESUMES WILL NOT BE CONSIDERED. The NYC Department of Health and Mental Hygiene (DOHMH) is an agency recognized worldwide for being a leader in public health. The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. The Office of Vital Records has 2 openings for Clerical Associate IV to work in the Corrections Unit. This position is only open to permanent Clerical Associates. The Corrections Unit is responsible for processing 35,000 applications annually to correct and amend birth and death certificates. - Process birth and death applications for various types of corrections including Adoptions and Paternities. - Deliver excellent customer service, including resolving and addressing customer problems. - Review confidential documents submitted with application for corrections. - Answer and respond to telephone inquiries from other City, State and Federal agencies. - Addresses and solves complex problems regarding the correction of certificates. - Perform other related clerical support functions as assigned.